Jeśli jesteś właścicielem tej strony, możesz wyłączyć reklamę poniżej zmieniając pakiet na PRO lub VIP w panelu naszego hostingu już od 4zł!
Strony WWWSerwery VPSDomenyHostingDarmowy Hosting CBA.pl

Systems News - Best Blog

March 15, 2015

Service Asset & Configuration Manager

Filed under: Uncategorized — weblogin @ 6:57 am

About us
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.

Position purpose
IT Service Asset & Configuration Manager oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within.

Main accountabilities
Bid Support
• The Service Asset & Configuration Manager will work with Capgemini tool(s) and solution/due diligence teams to provide requirements, review and approve technical solutions,
• Participate in SACM due diligence efforts for one or more aspects of SACM delivery,
• Provides costing for SACM delivery services. Assists in the design of the SACM delivery model.

Transition Support
• At the start of a transition effort the Service Asset & Configuration Manager will work with the transition teams, the customer, delivery key stakeholders, procurement / finance, delivery teams and Capgemini Tool(s) team to consolidate and produce the production “record of truth” (Gold) Data asset inventory, including IT Contracts information and Service Models within the CMDB,
• Assists in reviewing and interpreting the Capgemini customer contract/statements of works for SACM transition and Delivery requirements, will work with the Capgemini delivery, Procurement and Finance teams, customer and customer 3rd parties, to derive and provide SACM requirements to the transition implementation teams,
• Works with the Capgemini tool(s) and implementation teams to provide requirements, review and approve technical solutions, and assist in UAT. The Service Asset & Configuration Manager is accountable for using Capgemini Global Standards, and working with IO and AO delivery towers to develop the SACM sustainment model, and tailoring local SACM work instructions as needed.
Europe Language Jobs | Multilingual Offers >> Europe Language Jobs is an exciting job board that specializes in bilingual and multilingual vacancies! - http://www.europelanguagejobs.com/

German customer support role - Lisbon - Famous social network

Filed under: Uncategorized — weblogin @ 6:57 am

For this position as a Customer Support Agent you will need to be an excellent communicator and have a natural charisma with customers. Not only will you be solving everyday issues, you will provide a professional and informative response to all queries. In addition, you will have to be fluent in German and English. For this position you will be working with a Major social network company.
The position is based in Lisbon (Portugal), a city which is visited by millions of people every year due to its many charms and attractions. In this regard, the city is full of cultural and sports events throughout the year and, as Portugal’s capital, have attracted a lot of international companies that keep investing in the area.

You will be working for one of the most famous social networks in the world !!!

Your Profile:
- Fluent in German and English
- High school diploma required; degree a plus
- Knowledge of MS Office and basic use of voicemail and electronic mail systems
- Exemplary communication skills and superior listening skills
- Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
- Takes direction well while also demonstrating leadership capabilities
- Creative decision making skills and proven ability to work independently
- Strong attention to detail and follow-up skills

Responsibilities:
- Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities
- Acquiring new advertisers within the small and medium business (SMB) space
- Consulting with clients to provide the best solution for their business goal
- Qualifying business to be handed over to a team of skilled account managers with the goal to increase the customer’s revenue
- Using existing client data to provide custom recommendations tailored to client goals
- Use a variety of tools including MS Excel, Salesforce and others to research, communicate and sell to the customer
- Regularly feeding product feedback from customers back

Benefits:
- Free accommodation
- Relocation flight refunded by employer
- Complimentary yearly flight financed by the company
- Office located in the very centre of Lisbon
- Opportunity of advancing at a multinational company
- Additional activities covered if interested (language lessons, sports, etc.)

Europe Language Jobs | Multilingual Offers >> Europe Language Jobs is an exciting job board that specializes in bilingual and multilingual vacancies! - http://www.europelanguagejobs.com/

Social Media Coordinator (m/w)

Filed under: Uncategorized — weblogin @ 6:57 am

Was wirst du in den ersten deutschen Fyndiq-Tweet schreiben?
Fyndiq ist das 6.schnellst wachsende Technologie Startup Unternehmen in Schweden und als Online-Schnäppchen Portal Anlaufpunkt für viele preisbewusste Käufer. Gleichzeitig ist es auch ein zusätzlicher Verkaufskanal für Händler aller Art, die ihre Umsätze steigern möchten.

Der schwedische Markt ist bereits erobert, jetzt möchten wir unsere Erfolgsreise fortsetzen, indem wir die „E-Commerce-Fähre“ über die Ostsee nach Deutschland nehmen und suchen daher zur Verstärkung unseres Brand-Teams einen deutschsprachigen

Social Media Coordinator (m/w)
(Standort: Stockholm/Schweden)

Deine Aufgaben als „Fyndian“ Social Media Coordinator (m/w):
- Als erster deutschsprachiger Social Media Experte (m/w) in unserem Brand-Team trägst du die Verantwortung für die Social Media Aktivitäten auf dem deutschen Markt und berichtest an den Head of Brand
- Du tummelst dich in der virtuellen Welt und leitest die Social Media Kampagnen für den deutschen Markt
- In Eigeninitiative entwickelst du Projekte und Ideen, wie wir eine deutsche Fangemeinde gewinnen und diese bei Laune halten
- Du bist erster Ansprechpartner für Social Media Agenturen in Deutschland
Europe Language Jobs | Multilingual Offers >> Europe Language Jobs is an exciting job board that specializes in bilingual and multilingual vacancies! - http://www.europelanguagejobs.com/

Service Asset & Configuration Manager

Filed under: Uncategorized — weblogin @ 6:57 am

About us
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.

Position purpose
IT Service Asset & Configuration Manager oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within.

Main accountabilities
Bid Support
• The Service Asset & Configuration Manager will work with Capgemini tool(s) and solution/due diligence teams to provide requirements, review and approve technical solutions,
• Participate in SACM due diligence efforts for one or more aspects of SACM delivery,
• Provides costing for SACM delivery services. Assists in the design of the SACM delivery model.

Transition Support
• At the start of a transition effort the Service Asset & Configuration Manager will work with the transition teams, the customer, delivery key stakeholders, procurement / finance, delivery teams and Capgemini Tool(s) team to consolidate and produce the production “record of truth” (Gold) Data asset inventory, including IT Contracts information and Service Models within the CMDB,
• Assists in reviewing and interpreting the Capgemini customer contract/statements of works for SACM transition and Delivery requirements, will work with the Capgemini delivery, Procurement and Finance teams, customer and customer 3rd parties, to derive and provide SACM requirements to the transition implementation teams,
• Works with the Capgemini tool(s) and implementation teams to provide requirements, review and approve technical solutions, and assist in UAT. The Service Asset & Configuration Manager is accountable for using Capgemini Global Standards, and working with IO and AO delivery towers to develop the SACM sustainment model, and tailoring local SACM work instructions as needed.
Europe Language Jobs | Multilingual Offers >> Europe Language Jobs is an exciting job board that specializes in bilingual and multilingual vacancies! - http://www.europelanguagejobs.com/

German customer support role - Lisbon - Famous social network

Filed under: Uncategorized — weblogin @ 6:57 am

For this position as a Customer Support Agent you will need to be an excellent communicator and have a natural charisma with customers. Not only will you be solving everyday issues, you will provide a professional and informative response to all queries. In addition, you will have to be fluent in German and English. For this position you will be working with a Major social network company.
The position is based in Lisbon (Portugal), a city which is visited by millions of people every year due to its many charms and attractions. In this regard, the city is full of cultural and sports events throughout the year and, as Portugal’s capital, have attracted a lot of international companies that keep investing in the area.

You will be working for one of the most famous social networks in the world !!!

Your Profile:
- Fluent in German and English
- High school diploma required; degree a plus
- Knowledge of MS Office and basic use of voicemail and electronic mail systems
- Exemplary communication skills and superior listening skills
- Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
- Takes direction well while also demonstrating leadership capabilities
- Creative decision making skills and proven ability to work independently
- Strong attention to detail and follow-up skills

Responsibilities:
- Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities
- Acquiring new advertisers within the small and medium business (SMB) space
- Consulting with clients to provide the best solution for their business goal
- Qualifying business to be handed over to a team of skilled account managers with the goal to increase the customer’s revenue
- Using existing client data to provide custom recommendations tailored to client goals
- Use a variety of tools including MS Excel, Salesforce and others to research, communicate and sell to the customer
- Regularly feeding product feedback from customers back

Benefits:
- Free accommodation
- Relocation flight refunded by employer
- Complimentary yearly flight financed by the company
- Office located in the very centre of Lisbon
- Opportunity of advancing at a multinational company
- Additional activities covered if interested (language lessons, sports, etc.)

Europe Language Jobs | Multilingual Offers >> Europe Language Jobs is an exciting job board that specializes in bilingual and multilingual vacancies! - http://www.europelanguagejobs.com/

Social Media Coordinator (m/w)

Filed under: Uncategorized — weblogin @ 6:57 am

Was wirst du in den ersten deutschen Fyndiq-Tweet schreiben?
Fyndiq ist das 6.schnellst wachsende Technologie Startup Unternehmen in Schweden und als Online-Schnäppchen Portal Anlaufpunkt für viele preisbewusste Käufer. Gleichzeitig ist es auch ein zusätzlicher Verkaufskanal für Händler aller Art, die ihre Umsätze steigern möchten.

Der schwedische Markt ist bereits erobert, jetzt möchten wir unsere Erfolgsreise fortsetzen, indem wir die „E-Commerce-Fähre“ über die Ostsee nach Deutschland nehmen und suchen daher zur Verstärkung unseres Brand-Teams einen deutschsprachigen

Social Media Coordinator (m/w)
(Standort: Stockholm/Schweden)

Deine Aufgaben als „Fyndian“ Social Media Coordinator (m/w):
- Als erster deutschsprachiger Social Media Experte (m/w) in unserem Brand-Team trägst du die Verantwortung für die Social Media Aktivitäten auf dem deutschen Markt und berichtest an den Head of Brand
- Du tummelst dich in der virtuellen Welt und leitest die Social Media Kampagnen für den deutschen Markt
- In Eigeninitiative entwickelst du Projekte und Ideen, wie wir eine deutsche Fangemeinde gewinnen und diese bei Laune halten
- Du bist erster Ansprechpartner für Social Media Agenturen in Deutschland
Europe Language Jobs | Multilingual Offers >> Europe Language Jobs is an exciting job board that specializes in bilingual and multilingual vacancies! - http://www.europelanguagejobs.com/

Gaming Customer Support - Dutch Sofia, Bulgaria

Filed under: Uncategorized — weblogin @ 6:57 am

International company, starting up operations in Sofia as of September ‘13. Our client is active in the onine gaming industry. The start up situation will allow an exciting breeding ground for adventurous and ambitious people to develop, take responsibility and grow with the company towards a higher level. 

If you are looking for an interesting and challenging job; if you would like to be part of a team of young and enthusiastic professionals who work in a friendly and informal environment and enjoy their job; if you would like to become part of a fascinating world, we have a proposal for you.  Currently we are looking for Customer Support Representative to join us.

What would you do?

  • Providing high quality service and support our clients via Emails, phone and chats.
  • Giving feedback to management.
  • Being informed about all matters, connected with the job.
  • Constantly improving the language and communicative skills you have.

Please only apply if you hold an EU/EEA passport/citizenship and are fluent in the language asked for.

We would like you to have:

  • At least 1 year of experience as a customer support representative, preferably in the online gaming or betting industry.
  • Perfect Dutch – both written and spoken – on (near) native level.
  • Proven ability in reaching targets.
  • Ability to work under pressure.
  • Good computer literacy.
  • High communication skills, multitasking.

Your personal profile:

  • Result-oriented professional.
  • Excellent time management.
  • Enthusiastic and hardworking.

Please apply through the following link (will open an application form in a different website): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/560085/SiteId/1

Match criteria: Customer Service & Support, Jobs in Bulgaria, Staff / White collar, Permanent (1 > year), Customer service, Game development, Euro 1400 - 1600, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Post-Graduate, Higher level (BA/Bsc), Higher level (MA/Msc), 10 - 15 years, 2 - 4 years, 4 - 6 years, 6 - 10 years, Bulgaria, English, Dutch, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: Anakatech


CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

Customer Support Agent German Sofia, Bulgaria

Filed under: Uncategorized — admin @ 6:57 am

Founded in 2004, our client has become the largest independent BPO provider in Bulgaria. They currently have an operational capacity of 1000 seats split in two locations – Sofia, Bulgaria and Skopje, Macedonia. Their expeerience allows them to provide leading local and global clients with a broad range of tailored BPO, ITO and HRO services. Their mission is to bring value to each client and business process they serve through our strong and professional team, agile business model and state of the art technology. Seeing people as their main asset has lead to a supportive working environment providing a variety of career growth opportunities.

As part of the Sofia Dispatch Team, the Support Agent provides effective and timely remote support to HP customers. She/he is responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization.

Job specifics/responsibilities:

• Timely manages the service requests of customers through different access channels. Verifies the request details with the customers;
• Coordinates the resources in a proper manner to the client. Monitors the overall service event to its completion;
• Keeps Customers Informed on case development status. Provides information to solve customer problem for customer satisfaction;
• Timely elevates and/or escalates complex issues;
• Manages multiple tasks or cases simultaneously with minimal supervision;
• Meets the deadlines and keeps the service level agreements.

Requirements:

• Fluency in German;
• Good English language skills;
• Analytical and problem-solving skills;
• Good computer literacy – MS Office (Word, Excel, Outlook);
• Time management skills and working with tough deadlines.
• Professional experience: Successful Competition of Staff Agent Probation Period/or a relevant experience in a similar environment is an advantage;
• Basic Knowledge of the Business Processes is an advantage.

If you consider we can make a good team together please send your CV in English stating the position you are applying for.

Please apply by following this link (will open a new, different site): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/532959/SiteId/1

Match criteria: Jobs in Bulgaria, Staff / White collar, Permanent (1 > year), Temporary (0,5 - 1 year), Customer service, Software support, Hardware support, Euro 1800 - 2000, Euro 1600 - 1800, Euro 1400 - 1600, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), Higher level (MA/Msc), Starter, 1 - 2 years, 2 - 4 years, 4 - 6 years, Bulgaria, English, German, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: Sofica

CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

Technical Support Specialist Russian Sofia, Bulgaria

Filed under: Uncategorized — admin @ 6:57 am

Founded in 2004, our client has become the largest independent BPO provider in Bulgaria. They currently have an operational capacity of 1000 seats split in two locations – Sofia, Bulgaria and Skopje, Macedonia. Their expeerience allows them to provide leading local and global clients with a broad range of tailored BPO, ITO and HRO services. Their mission is to bring value to each client and business process they serve through our strong and professional team, agile business model and state of the art technology. Seeing people as their main asset has lead to a supportive working environment providing a variety of career growth opportunities.

Purpose/Job Summary:

Provide technical assistance to customers of Hewlett Packard using Hewlett Packard products, predominantly in the areas of hardware platforms, operating systems and subsystems.

Duties and Responsibilities:

• Respond to customers via phone/mail/web. Log cases, provide information & troubleshoot to resolve customers’ problem according to company Key Performance Indicators.

• Manage customer expectations by taking into consideration customers’ entitlement and identified customer issue.

• Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership

• Meet deadlines and deliver services according to customers’ service level agreements

• Develop working knowledge of supported products and technology as well as applicable technical support debugging tools.

Required Skills:

• Analytical and troubleshooting skills;
• Customer handling skills;
• Excellent written and verbal communication in Russian and good English skills;
• Ability to prioritize tasks and manage time efficiently working with minimal supervision;
• Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field;
• Willingness to work on shifts covering the time span from 8 p.m. till 9 a.m.

Preferred Qualifications/Experience:

• Degree in Information Systems, Computer Science, Electrical Engineering, or similar technical field or equivalent experience;
• Experience with Information Technology products and technologies;
• Experience with hardware and/or software products - operating systems, networking technology products, etc.;
• Technical certifications – VMWARE, Microsoft, Cisco or similar.

Please apply by following this link (will open a new, different site): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/605514/SiteId/1

Match criteria: Jobs in Bulgaria, Staff / White collar, Permanent (1 > year), Temporary (0,5 - 1 year), Customer service, Hardware support, Euro 1800 - 2000, Euro 1600 - 1800, Euro 1400 - 1600, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), Higher level (MA/Msc), Starter, 1 - 2 years, 2 - 4 years, 4 - 6 years, Bulgaria, English, Russian, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: Sofica

CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

1st Line Helpdesk Agent French Sofia, Bulgaria

Filed under: Uncategorized — weblogin @ 6:57 am

Compared to countries like Ireland, Czech Republic or Malta, Bulgaria is still a relatively unknown but booming home to many outsourcing companies. There are numerous international companies offering multilingual callcenter and IT support jobs. Salaries seem lower then in other countries at first glance, but the local “purchasing power” with the common salary for call agents is better then in countries mentioned before. You can have a great living standard and wonderful international experience. What about skiing 10 km’s from your work, or visiting booming Sunny Beach near Varna, in summer time? Contracts and employee benefits are all up to western European standards….

We have several callcenter clients looking for French speakers, however we are specifically recruiting for 1 large account, a multinational end-user client in need of many French speaking 1st line Helpdesk Agents over the next months.

For one large account we have started recruiting French speakers with at least B2, preferably C1 level of French language skills. Next to that, English must be on a communicative, preferably professional level. Expected is at least mid level education and some customer oriented experience (retail, callcenter, restaurant business….), but most importantly good grasp of PC and internet and a customer friendly voice and attitude. Furthermore, shifts could include a afternoon/evening shift from 16.00h. to 23.00h. Which is actually quite attractive!

For this specific role, you will need above average PC skills and insight in IT technology, and a sound interest in this subject. If you meet the description and are available for at least one year, please respond and add your full CV in English and short motivation . We can further support you with information and housing in Sofia, though www.sofiaservicedesk.com. Thanks!

- Mid-level or higher educational background
- You’re flexible, customer oriented, friendly and can take on challenges
- Fluency in French, at least B2 and willingness to improve
- Good level of English (B1 or up)
- Some customer focussed experience (retail, F&B, callcenter…) and above average PC/IT skills 
- Fulltime and long term availability (1+ year)
- Willingness to work irregular shifts, if necessary

This job is only open to EU/EEA citizens, not in need of a work permit for Bulgaria. Thanks for understanding.

Please apply using this link (will open an application form in a different site, CareersinHolland.com): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/585041/SiteId/1

Match criteria: Customer Service & Support, Jobs in Bulgaria, Staff / White collar, Permanent (1 > year), Temporary (0,5 - 1 year), Customer service, Software support, Backoffice / Order Management, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), Higher level (MA/Msc), Starter, 1 - 2 years, 2 - 4 years, 4 - 6 years, 6 - 10 years, Bulgaria, English, French, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: CareersinBulgaria.eu


CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

Customer Service representative French Sofia, Bulgaria

Filed under: Uncategorized — admin @ 6:57 am

Compared to countries like Ireland, Czech Republic or Malta, Bulgaria is still a relatively unknown but booming home to many outsourcing companies. There are numerous international companies offering multilingual callcenter and IT support jobs. Salaries seem lower then in other countries at first glance, but the local “purchasing power” with the common salary for call agents is better then in countries mentioned before. You can have a great living standard and wonderful international experience. What about skiing 10 km’s from your work, or visiting booming Sunny Beach near Varna, in summer time? Contracts and employee benefits are all up to western European standards….

We have several callcenter clients lookign for French speakers, however we are specifically recruiting for 1 large account, a multinational end-user client in need of many French speaking customer service professionals over the next months.

For one large account we have started recruiting French speakers with at least B2, preferably C1 level of French language skills. Next to that, English must be on a communicative, preferably professional level. Expected is at least mid level education and some customer oriented experience (retail, callcenter, restaurant business….), but most importantly good grasp of PC and internet and a customer friendly voice and attitude. Furthermore, shifts could include a afternoon/evening shift from 16.00h. to 23.00h. Which is actually quite attractive!

If you meet the description and are available for at least one year, please respond and add your full CV in English and short motivation . We can further support you with information and housing in Sofia, though www.sofiaservicedesk.com. Thanks!

- Mid-level or higher educational background
- You’re flexible, customer oriented, friendly and can take on challenges
- Fluency in French, at least B2 and willingness to improve
- Good level of English (B1 or up)
- Some customer focussed experience (retail, F&B, callcenter…)
- Fulltime and long term availability (1+ year)
- Willingness to work irregular shifts, if necessary

This job is only open to EU/EEA citizens, not in need of a work permit for Bulgaria. Thanks for understanding.

Please apply using this link (will open an application form in a different site, CareersinHolland.com): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/585016/SiteId/1

Match criteria: Customer Service & Support, Jobs in Bulgaria, Staff / White collar, Permanent (1 > year), Temporary (0,5 - 1 year), Customer service, Software support, Backoffice / Order Management, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), Higher level (MA/Msc), Starter, 1 - 2 years, 2 - 4 years, 4 - 6 years, 6 - 10 years, Bulgaria, English, French, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: CareersinBulgaria.eu

CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

Gaming support agent - German Sofia, Bulgaria

Filed under: Uncategorized — weblogin @ 6:57 am

Are you passionate about games? Do you want to become part of teams who prefer action over process and bureaucracy. Do you take play seriously and not as time waste?

If your answer to all questions is YES, then you are HIRED as

GAMING SUPPORT AGENT

Your role:

The Gaming Support position is responsible for communication through Support Ticket, E-mail and other channels with the online gaming users, answering game user’s general in-game questions and requests providing superior in-game quality of service.

  • Provide our players with excellent support
  • Resolve customer inquiries and problems through a ticket-based support system
  • Consistently possess a positive approach and attitude at all service levels
  • Perform and complete team related projects with minimal supervision
  •  Other tasks that fall under the category of customer service

Requirements:

  • Native/near native German AND Excellent English
  • 1+ year experience working within a customer support environment
  • Previous customer technical support role a plus
  • Excellent knowledge of MS Office
  • Detail orientated and customer-oriented approach
  • Results focused with demonstrating consistent success through data driven reporting
  • A great team player with strong problem solving skills with an interest in resolving customer issues
  • Solid understanding of MMO games, especially Warcraft 3 and DotA.

Please only apply if you’re fluent in German and meet the mentioned requirements!

Please apply through this link (will open in a different site): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/543123/SiteId/1

Match criteria: Customer Service & Support, IT & Telecom, Jobs in Bulgaria, Specialist / Highly skilled, Staff / White collar, Permanent (1 > year), Customer service, Telesales / Telemarketing, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), Starter, 1 - 2 years, 2 - 4 years, International, English, German, Yes, EU/EER citizen or general work permit

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: CallPoint New Europe


CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

Customer Support & Sales Consultant German Sofia, Bulgaria

Filed under: Uncategorized — weblogin @ 6:57 am

Client is a Customer Communications service provider for corporations who view customer care as a strong component of their growth and brand development strategies. Company builds solid partnerships with its clients based on mutually determined business objectives. Their service offering includes contact center services, web services, data analysis, back office solutions and consulting services. Although the company is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Always wondered what is it like to be in the luxurious hotel industry? Always been curious about the processes and sales in the international travel sector? This is your chance to dive deeper and start a career in the hospitality industry as a Customer Support & Sales Professional.

As part of our team you will be enjoying international exposure and some of the highest working standards in the industry. You will be working with customers from all around Europe creating positive and rewarding customer experience, being the first point of contact.

Job Responsibilities:
1. Professionally handle high volume incoming inquiries from customers clients products and services
2. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above
3. Resolve customer issues via one call resolution guidelines and/or escalated process
4. Meet or exceed company and client performance metrics
5. Maintain a balance between company policy and customer benefit in decision making.
6. Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
7. Responsible for call disposition or compiling and generating reports as required

Qualifications:
1. 1+ years of experience in customer service will be considered an advantage
2. Degree or appropriate education may be substituted for experience
3. Travel and/or Hospitality industry experience preferred
4. Call Center experience is not a must and will be considered an advantage
5. Strong detail orientation and excellent communication/listening skills
6. Ability to pass all skill assessments including demonstrated experience with Microsoft applications
7. Language requirements: must be fluent in German & English
8. Demonstrated passion for excellence with respect to treating and caring for customers
9. Strong decision making and analytical abilities
10. Ability to identify customer needs and clearly articulate product and service offerings
11. Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed
12. Highly developed sense of integrity and commitment to customer satisfaction
13. Meet all attendance and dependability requirements
14. Team player

Core Competencies:
1. Strong verbal and written communication skills
3. Ability to exercise strong judgment and interpretation of customer request
4. Persistence
5. Persuasiveness- ability to use strong sales and negotiation skills to sell and/or upsell services
6. Ability to show empathy when responding to customer situation
7. High level of integrity

Only shortlisted applicants will be contacted

Please apply directly by following this link (application form will open in a new site): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/555877/SiteId/1

Match criteria: Customer Service & Support, IT & Telecom, Jobs in Bulgaria, Staff / White collar, Permanent (1 > year), Temporary (0,5 - 1 year), Customer service, Backoffice / Order Management, Sales / Account management, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), Higher level (MA/Msc), Starter, 1 - 2 years, 2 - 4 years, 4 - 6 years, 6 - 10 years, International, Bulgaria, English, German, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: C3


CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

Werken in het buitenland, ook voor pas afgestudeerden Sofia, Bulgarije

Filed under: Uncategorized — weblogin @ 6:57 am

Een gezellig, professioneel, meertalig en multinationaal klanten contact center met vestigingen in Bulgarije (Sofia) en Roemenië (Boekarest).

Medewerker klantenservice Nederlands / Engels in Sofia, Bulgarije

Het klantenservice team is verantwoordelijk voor het beantwoorden van diverse vragen door clienten van internationale of Nederlandse bedrijven, in het Nederlands Vragen worden ontvangen en beantwoord via email en telefonisch, in het Nederlands. De interne werktaal is Engels. Er zijn vesrchillende teams en het is ook mogelijk te kiezen voor meer commerciële functies (zowelin- als outbound), full- en parttime. De mogelijkheden worden in onderling overleg vastgelegd.

- Je hebt goede klantenservice vaardigheden en bent gefocust op de behoeften van de klant.
- Je geeft een actieve en creatieve bijdrage aan het hele service proces en op die manier biedt je de beste service en producten aan de klanten aan.
- Je vindt het leuk om in een meertalige omgeving te werken.
- Je houd het hoofd koel in stressvolle situaties en je doel is altijd om zo efficient mogelijk de juiste oplossingen te bieden voor je klanten.

Onderstaande vereisten zijn een minimum:

- Vloeiende beheersing van het Nederlands. Vloeiend Duits en/of Frans is zéér welkom!
- Je Engels is zeer goed/vloeiend.
- Je hebt een passie voor internet en bovengemiddelde interesse in auto’s.
- Je bent gemotiveerd, pragmatisch, vriendelijk en communicatief.
- Je hebt enige ervaring in een soortgelijke functie, of in een functie met een vergelijkbare focus op service richting klanten (winkel, callcenter etc.).
- Je hebt goede klanten management vaardigheden om telefonisch contact met je klanten onder alle omstandigheden in goede banen te leiden, ook in geval van klachten bijvoorbeeld.
- Minimaal MBO-niveau. Net afgestudeerden op HBO/WO-niveau zijn ook zeer welkom.

Graag solliciteren via deze link (Engelstalig sollicitatieformulier): http://www.careersinholland.com/index.php/page/vacature/solliciteren/1/id/279056/SiteId/1

Match criteria: Customer Service & Support, Jobs in Bulgaria, Staff / White collar, Permanent (1 > year), Temporary (0,5 - 1 year), Customer service, Euro < 1400, 24 - 36 hours (Parttime), 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), 1 - 2 years, 2 - 4 years, 4 - 6 years, International, Bulgaria, Romania, English, Dutch, Yes, EU/EER citizen or general work permit

Consultant name: Niels Jordens
Consultant e-mail: niels@careersinholland.com
Company name: CallPoint New Europe


CareersinHolland.com vacancies >> CareersinHolland.com vacancies RSS feed - http://www.careersinholland.com

Newer Posts »

Powered by WordPress